What to do if you have a complaint?

Our aim is to provide a first class service, however, we have a complaints procedure details of which are available on request. If you wish to receive our procedure or if you wish to register a complaint please contact us by writing to:

Mark Toulmin
4 Brindley Road
Old Trafford
M16 9HQ

Or by calling 0370 8300 380 or Fax 0370 8300 381

You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms and we will cooperate fully with them in respect of any complaints referred to them.

The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0300 123 9 123 (free for mobile-phone users paying monthly charge for calls to No's starting 01 or 02. The FOS website is www.financial-ombudsman.org.uk and their address is:

The Financial Ombudsman Service
Exchange Tower
E14 9SR